Features
Fitur lengkap untuk bisnis Anda
Semua yang Anda butuhkan untuk memberikan pengalaman customer support yang luar biasa di semua channel.
AI Agents
Deploy intelligent AI agents that understand context and provide accurate responses 24/7.
- Natural language understanding
- Context-aware responses
- Multi-language support
- Custom training data
Unified Inbox
Manage all customer conversations from multiple channels in one centralized dashboard.
- All channels in one view
- Smart conversation routing
- Quick reply templates
- Conversation tagging
Smart Handover
Seamlessly transfer complex queries from AI to human agents with full context preservation.
- Automatic escalation rules
- Full conversation history
- Agent availability tracking
- Priority queue management
Analytics
Track performance, customer satisfaction, and agent efficiency with comprehensive insights.
- Real-time dashboards
- Custom reports
- Response time metrics
- Customer satisfaction scores
Team Collaboration
Enable your team to work together efficiently with shared inboxes and conversation assignments.
- Shared team inbox
- Conversation assignments
- Internal notes
- Collision detection
Enterprise Security
Role-based access control, audit logs, and compliance features for enterprise needs.
- Role-based permissions
- Audit logs
- Data encryption
- GDPR compliance
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