Privacy Policy

Relay AI ("we", "our", or "us") operates the Relay AI application and WhatsApp Business integration service. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

Information We Collect

We collect the following types of information:

• WhatsApp Messages: Messages sent to and from your WhatsApp Business account through our platform
• Contact Information: Phone numbers and profile names of users who interact with your WhatsApp Business account
• Account Information: Email address and authentication details for your Relay AI account
• Usage Data: Information about how you use our Service

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our Service
• To process and respond to WhatsApp messages on your behalf
• To provide AI-powered automated responses
• To notify you about changes to our Service
• To provide customer support
• To monitor the usage of our Service

Data Storage and Security

Your data is stored securely on our servers. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Message data may be retained for up to 90 days for service improvement and troubleshooting purposes.

Third-Party Services

Our Service integrates with:

• Meta (Facebook) WhatsApp Business API: For sending and receiving WhatsApp messages
• OpenAI: For AI-powered message processing and responses

These services have their own privacy policies governing their use of your data.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability

Data Deletion

To request deletion of your data, please contact us at the email address below. We will process your request within 30 days.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.